Helping Our SentryOne Customers Be Successful

Lori Edwards

Published On: August 7, 2019

Categories: Community, Customer Success, Training 0

A few years ago, we created a Customer Success department. Much of the reason for that was to follow up with and work with our existing customers to ensure that we're providing them with everything that they need to be successful.

The Training Department was created out of the desire to provide resources to our customers to help them learn how to understand and make the best use of our products. Learning any new software can be time consuming and, while we have excellent documentation, sometimes having videos that help walk you through using that product can  reduce the time it takes to get up to speed. Out of this came SentryOne Certified Training, a site that provides video courses on our products. We've had over 600 people from over 20 countries sign up for these courses and are continuing to add courses.  

SentryOne Summit

When we moved into our new office space last year, we gained a great training area. Because of that, it only made sense to start planning an on-site training event. Last April, we put on our first SentryOne Summit. This was a two day event designed to help our customers and partners become more familiar with ways to use our products and provide some opportunities for SentryOne team members to interact with our attendees.


SentryOne Summit Attendees 2019


Along with sessions, we had focus groups with our product team and an evening event at a local brewery. Along with the learning, it was a great opportunity to have face to face time with our customers and partners. It was also a good learning opportunity for my teammates.


SentryOne Summit Lab 2019


Since the spring SentryOne Summit was a success, we're going to have another Summit this September. There's limited seating, but my hope is that this is something that we continue to put on once or twice a year. If you're a customer and would like more information about the upcoming Summit, please email us at If you're not a customer, this might be one of the reasons that you should be.

Lori (@loriedwards) has been with SentryOne since 2013, and has recently transitioned from her role as Senior Solutions Engineer to Training Manager. She is responsible for all learning strategy and architecture, including building, executing, measuring, and evaluating training for SentryOne. Lori is also currently serving as a Director at Large for PASS. Lori shares tips and tidbits for DBAs picked up over years of working as a DBA, as well as stories about her job here. Whether you are a new DBA who wants to learn or someone interested in learning about what it is like to work for SentryOne, be sure to check out Lori’s blog.