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Privacy Policy - SQL Sentry, LLC

Last Updated: 10-5-2016

We are committed to protecting the privacy of any personal information provided on this web site.

This Privacy Statement applies to the SentryOne Website. By using the website, the contact forms on this site, or subscribing to the SentryOne eNews newsletter list, you consent to the data practices described in this statement. If you have questions about this Privacy Statement or the protection of your personal information on the SentryOne Web site, please write us at support@sentryone.com.

Collection of your Personal Information

SentryOne explicitly asks when it needs information that personally identifies you during the submission of an inquiry, subscription to the SentryOne list, or the creation of a SentryOne account on the SentryOne Web Site. This information can include your e-mail address, name, address, telephone number, and credit card number, as applicable.

Use of your Personal Information

SentryOne uses your personal information to operate the SentryOne sites and to provide the services you have requested. The information is also used to communicate with you regarding your SentryOne account by sending out communications that are considered as essential to the operation of the service. The non-personal information is used to compile general demographic statistics which may be shared in the aggregate with SentryOne advertisers. We ask for your postal address so that we validate credit card information and send invoices by mail. We will only provide these service providers the personal information they need to deliver the service, and they are prohibited from using that information for any other purpose.

SentryOne uses your personal information to distribute two types of information:
1) SentryOne Updates - account specific communications.
2) SentryOne News - promotional and customer feedback information.

SentryOne Service Updates - Account Specific Communications

Account specific communications are distributed to the software administrator and include information that is essential for the SentryOne software to operate properly. It also includes any communications describing any changes or updates to the software or billing issues. Because account specific communications are essential to providing the most current information on SentryOne, these types of communications initiate when a customer signs-up for a SentryOne account and continues for all SentryOne customers with active accounts.

SentryOne News - Promotional and Customer Feedback

Promotional and customer feedback may include software updates, promotional offers, sweepstakes, contests, and/or customer surveys.

SentryOne may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on SentryOne or its service providers; or, (b) protect and defend the rights or property of SentryOne or its service providers, the site or the users of SentryOne.

Except as otherwise described in this statement, SentryOne will not share any personal, company, or contact information with other companies without your prior consent. SentryOne also may ask for non-personal information or demographic information. This information while non-personal may be used in similar methods as described here.

Changes to your Personal Information

SentryOne Updates and Account Specific Communications - You may update the personal information you have shared as the software administrator with SentryOne, at any time when you log in to your SentryOne account by clicking the "My Account" link.

SentryOne News, Promotional and Customer Feedback Information - You may opt-in or opt-out to receive these communications or edit your profile from the SentryOne Web Site. Each mailing also provides an unsubscribe link to opt-out and a profile edit link to change your personal information. If you have difficulty modifying any of your information, please send an e-mail to support@sentryone.com to receive further assistance.

Security of your Personal Information

SentryOne secures the personally identifiable information you provide in a controlled, secure environment, protected from unauthorized access, use or disclosure. When sensitive personal information (such as a credit card number and other financial information) is transmitted over the Internet, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Security of the company and contact information that you provide as part of the SentryOne software and support service is controlled in a secure environment, protected from unauthorized access, use or disclosure. SentryOne will not use your customer contact list or any other customer information for any other purposes than those intended with the service, nor will your customer information be shared with any other parties. SentryOne will not use your customer information for the purpose of sending unsolicited commercial e-mail.

Use of Cookies

A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. For additional information on cookies, please see https://www.epic.org/privacy/internet/cookies.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same SentryOne Web page, the information you previously provided can be retrieved, so you can easily use the features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you will not be able to fully experience the interactive features of the SentryOne Web site.

Use of Log Files

We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use.

Use of Tracking Codes:

SentryOne pages may contain tracking codes, sometimes called single-pixel gifs that allow SentryOne to count users who have visited those pages and to deliver marketing related communications. An example of this is the Google Analytics tracking code which is in active use on the website. SentryOne may include tracking codes in e-mail messages in order to count how many messages have been opened and acted upon. Tracking codes are not used to access personally identifiable information through SentryOne services; they are a technique we use to compile aggregated statistics about the SentryOne Web site and email usage distributed from the SentryOne system. Tracking codes collect a limited set of information including a cookie number, time and date of a page view, a description of the page on, a GUID, and other behavior based website metrics. These tracking codes also provide non-personal information that can used to aggregate segments of users for the purpose of remarketing.

Changes to this Statement

SentryOne will occasionally update this Privacy Statement to reflect company and customer feedback. When SentryOne posts changes to this Statement, we will also revise the "last updated" date at the top of the Privacy Statement. If there are material changes to this Statement, SentryOne will notify you by placing prominent notice on the Web site. SentryOne encourages you to periodically review this Statement to be informed of how SentryOne is protecting your information.

Contact Information

If you have any questions regarding this Privacy Statement, please send an e-mail to support@sentryone.com.
SentryOne Privacy
8936 NorthPointe Executive Park Dr.
Suite 200
Huntersville, NC 28078

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