Assisted Onboarding

Get expert help with your installation and configuration

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Get the most out of your new product: SolarWinds Assisted Onboarding.

We created our Assisted Onboarding program to share what we’ve learned from helping thousands of IT pros implement SolarWinds® software over the last 20 years. We know what it takes to get your SolarWinds software into production where it can do what it does best—help you monitor and manage your IT environment.

How Does Assisted Onboarding Work?

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  1. First, we'll schedule a welcome call to introduce you to your expert, who will review your environment, review your IT management goals, and prioritize how to move forward with what's important to you.
  2. Then we'll schedule configuration sessions to help with your installation and work through a checklist of optimization activities based on your priorities.
  3. Finally, we'll follow up to ensure the optimizations in place meet your needs, verify you feel confident in the product configuration, and talk about resources we offer to help you continue to get the most out of your product.

Assisted Onboarding FAQs

  • The Assisted Onboarding Program is valid for 60 days from purchase.

  • Depending on the program, costs vary by region. Please fill out our contact form, call, or email for availability and pricing.

  • Program Limitations:

    • We don’t provide on-site support
    • We can't assist with developing custom scripts, templates, or queries
    • We don't take control of your environment to perform installations, configurations, migrations, or upgrades
    • We don't provide troubleshooting for issues with third-party products
  • Yes, for select products. Our Self-Led program provides free and instant access to our self-guided onboarding program.

    Learn More About Self-Led Onboarding

  • Yes. We designed customer support plans to give you the power and flexibility to focus on what you need for success. As your partner, our Customer Success team is here to be your advocate, product expert, and strategic advisor on our journey together towards success.

    Learn More About SolarWinds Support Offerings

We'd like to hear from you.

Your feedback is important to us.

We’re Geekbuilt.®

Developed by network and systems engineers who know what it takes to manage today's dynamic IT environments, SolarWinds has a deep connection to the IT community.

The result? IT management products that are effective, accessible, and easy to use..