Our on-site customer support team uses a collaborative model—not a tiered system—so you don't have to restate your issue multiple times to different technicians in order to arrive at a resolution of the even the most complex problem. This collaborative approach, where everyone on the team has a hand in supporting you, has earned SentryOne a 100% customer satisfaction rating. Almost half of support issues are resolved within the hour and our complete Knowledge Base is open to all SentryOne customers.
Written by SQL Server industry leading experts (authors include Aaron Bertrand, Paul White, Paul Randal, Jonathan Kehayias, Erin Stellato, Glenn Berry, and Joe Sack) our eBooks contain useful, hand-picked articles that will help give insight into some of your most vexing performance problems.
SentryOne support has always been top notch."
"Quick responses are the norm, and if there is anything negative to say, it's that these guys are spoiling us."
"Always exceptional support. ALWAYS Responded quickly."