Customer Support | SentryOne

SentryOne Support

Our on-site customer support team uses a collaborative model—not a tiered system—so you don't have to restate your issue multiple times to different technicians in order to arrive at a resolution of the even the most complex problem. This collaborative approach, where everyone on the team has a hand in supporting you, has earned SentryOne a 100% customer satisfaction rating. Almost half of support issues are resolved within the hour and our complete Knowledge Base is open to all SentryOne customers.

Getting Started

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Quick Start Guide

The Quick Start Guide will get you configured, managing schedules and generating notifications within 10 to 30 minutes.

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User Guide

A detailed manual covering every aspect of the SentryOne Installation including its features, permissions, general use, and maintenance.

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Plan Explorer User Guide

This user guide covers features and general use of Plan Explorer. For additional information, we also provide a demo kit.

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Implementation

Overhead Analysis

A qualitative and quantitative analysis of the impact you may expect from our products. We use realistic load tests to analyze the stresses created by our monitoring tools while a typical load is running against a number of monitored SQL Server instances.

SentryOne Architecture

SentryOne software was built to handle the largest server environments. Its lightweight polling architecture incurs minimal network and server overhead; and because there are no agents, installation and maintenance overhead is virtually non-existent.

White Papers

SQL Server Performance Baselines

The challenges in collecting baselines and establishing workload performance benchmarks can be daunting, but the benefits of having them are worth the time and energy.

Troubleshooting SQL Server Wait Stats

Learn more about the most common problems facing IT teams who focus their performance troubleshooting activities solely on wait statistics.

SQL Server, Sharepoint and Windows Alerts

How the basic alerting system included with SQL Server behaves and how our alerting functionality overcomes many of these limitations.

SentryOne eBooks

Written by SQL Server industry leading experts (authors include Aaron Bertrand, Paul White, Paul Randal, Jonathan Kehayias, Erin Stellato, Glenn Berry, and Joe Sack) our eBooks contain useful, hand-picked articles that will help give insight into some of your most vexing performance problems.