Our support professionals understand the problems you face, and they speak your language. With our software solutions—coupled with SentryOne Support—achieving and maintaining peak performance is no longer out of reach.
Our on-site customer support team uses a collaborative model—not a tiered system—so you don't have to restate your issue multiple times to different technicians in order to arrive at a resolution for even the most complex problem. This collaborative approach, where everyone on the team has a hand in supporting you, has earned SentryOne a 98% customer satisfaction rating.
SentryOne Premier Support is designed for customers with complex environments that require a closer service relationship and a more proactive approach to maintain peak performance. One of the key features of Premier Support is the provision of a SentryOne Customer Success Manager (CSM) and Customer Success Engineer (CSE).
To learn more, contact our Client Success team.
In addition to our Standard Support services, this highly personalized level of support features the following services: