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SentryOne Support
Our on-site customer support team uses a collaborative model—not a tiered system—so you don't have to restate your issue multiple times to different technicians in order to arrive at a resolution for even the most complex problem.
This collaborative approach, where everyone on the team has a hand in supporting you, has earned SentryOne a 100% customer satisfaction rating. Almost half of
Help Documentation
SentryOne and Pragmatic Works Software User Guides and helpful resources.
Getting Started
Have a question for our Support Community?
If you need further assistance, feel free to submit a support ticket.
Contact SentryOne Support
Submit a Case
Submit a case and an experienced member of our support staff will contact you (this is the best - and quickest - way to reach our team).
SentryOne Support Lines
Facing a critical production issue with SentryOne?
SentryOne US:
+1 704-895-6241
Pragmatic Works Software US:
+1 904-348-0216
EMEA Support:
+353 1 566 1945
Explore the Support Community
Ask the community, browse articles, and join the discussion.
Implementation
Overhead Analysis
A qualitative and quantitative analysis of the impact you may expect from our products. We use realistic load tests to analyze the stresses created by our monitoring tools while a typical load is running against a number of monitored SQL Server instances.
SentryOne Architecture
SentryOne software was built to handle the largest server environments. Its lightweight polling architecture incurs minimal network and server overhead; and because there are no agents, installation and maintenance overhead is virtually non-existent.
White Papers
SQL Server Performance Baselines
The challenges in collecting baselines and establishing workload performance benchmarks can be daunting, but the benefits of having them are worth the time and energy.
Troubleshooting SQL Server Wait Stats
Learn more about the most common problems facing IT teams who focus their performance troubleshooting activities solely on wait statistics.
SQL Server, Sharepoint and Windows Alerts
How the basic alerting system included with SQL Server behaves and how our alerting functionality overcomes many of these limitations.
SentryOne eBooks
Written by SQL Server industry leading experts (authors include Aaron Bertrand, Paul White, Paul Randal, Jonathan Kehayias, Erin Stellato, Glenn Berry, and Joe Sack) our eBooks contain useful, hand-picked articles that will help give insight into some of your most vexing performance problems.
