help-life-ringHow Can We Help You?


SentryOne Support

Our on-site customer support team uses a collaborative model—not a tiered system—so you don't have to restate your issue multiple times to different technicians in order to arrive at a resolution for even the most complex problem.

This collaborative approach, where everyone on the team has a hand in supporting you, has earned SentryOne a 100% customer satisfaction rating. Almost half of support issues are resolved within the hour and our complete Knowledge Base is open to all SentryOne customers.


Help Documentation

SentryOne and Pragmatic Works Software User Guides and helpful resources.

Find Help





Getting Started

Have a question for our Support Community?

If you need further assistance, feel free to submit a support ticket.



Contact SentryOne Support

Submit a Case

Submit a case and an experienced member of our support staff will contact you (this is the best - and quickest - way to reach our team).


SentryOne Support Lines

Facing a critical production issue with SentryOne?

SentryOne US:
+1 704-895-6241

Pragmatic Works Software US:
+1 904-348-0216

EMEA Support:
+353 1 566 1945

Explore the Support Community

Ask the community, browse articles, and join the discussion.

Visit the Support Center



Overhead Analysis

A qualitative and quantitative analysis of the impact you may expect from our products. We use realistic load tests to analyze the stresses created by our monitoring tools while a typical load is running against a number of monitored SQL Server instances.

Download the Overhead Analysis


SentryOne Architecture

SentryOne software was built to handle the largest server environments. Its lightweight polling architecture incurs minimal network and server overhead; and because there are no agents, installation and maintenance overhead is virtually non-existent.

Architecture Analysis

White Papers

SQL Server Performance Baselines

The challenges in collecting baselines and establishing workload performance benchmarks can be daunting, but the benefits of having them are worth the time and energy.

Click Here

Troubleshooting SQL Server Wait Stats

Learn more about the most common problems facing IT teams who focus their performance troubleshooting activities solely on wait statistics.

Click Here

SQL Server, Sharepoint and Windows Alerts

How the basic alerting system included with SQL Server behaves and how our alerting functionality overcomes many of these limitations.

Click Here

SentryOne eBooks

Written by SQL Server industry leading experts (authors include Aaron Bertrand, Paul White, Paul Randal, Jonathan Kehayias, Erin Stellato, Glenn Berry, and Joe Sack) our eBooks contain useful, hand-picked articles that will help give insight into some of your most vexing performance problems.

High Performance Techniques for Microsoft SQL Server Volume 1     High Performance Techniques for Microsoft SQL Server Volume 2     High Performance Techniques for Microsoft SQL Server Volume 3     High Performance Techniques for Microsoft SQL Server Volume 4     High Performance Techniques for Microsoft SQL Server Volume 5

User groups, conferences, meet ups, and webinars: coming soon to a city near you.


Check out the most recent blog posts from members of the SentryOne team.


SentryOne support has always been top notch."

"Quick responses are the norm, and if there is anything negative to say, it's that these guys are spoiling us."

"Always exceptional support. ALWAYS Responded quickly."